SHIPPING & RETURNS

Shipping Policy

At Oli Tots, we strive to provide a seamless shipping experience for our customers. Our shipping methods are efficient and reliable, ensuring that your orders are delivered in a timely manner. We take great care in packaging your items to ensure they arrive in perfect condition. As for the costs, we offer competitive shipping rates to make your shopping experience even more enjoyable.

If you have any questions or need further details about our shipping policy, feel free to reach out to us. We're here to help!

Return & Exchange Policy

Order Issues

Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of receiving your order. Provide clear photos of the defect or damage along with your order number. We will review the issue and, if validated, offer a replacement at no additional cost or a full refund.
Incorrect Item Received: If you receive an item that differs from what you ordered, please contact us within 7 days of receiving your order. Provide clear photos of the incorrect item along with your order number. We will arrange for a replacement or issue a full refund.

Custom and Personalized Orders

Custom T-Shirts: Due to the nature of custom and personalized products, we are unable to offer refunds for these items unless there is a defect or error on our part. Please ensure that all customization details are correct before finalizing your order.

Returns

General Returns: We do not accept returns for non-defective or non-damaged items. All products are made to order, so please carefully review your order before confirming.

Refund Process

Processing Time: Refunds are processed within 7 business days after we receive your return request and verify the issue. The refund will be credited to your original payment method.
Shipping Costs: Shipping costs for returns or exchanges of defective or incorrect items will be covered by us. For any other cases, the shipping costs will not be refunded.

For any issues, inquiries, or to initiate a refund request, please contact us at olitots24@gmail.com with your order number and a detailed description of the issue. We will respond to your request promptly and assist you with the next steps.

Changes to Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website and will apply to all orders placed after the date of the change.

Thank you for shopping with Oli Tots. We appreciate your business and are here to assist you with any questions or concerns.